Services and Booking Info

YOUR INCLUSIVE SERVICES:

House library with guide books, maps specialised for every taste, a well-being outdoor living Mediterranean garden with a beautiful wintergarden, a lawn for sun lovers to relax and enjoy the birds´s singing, playground, trampolin, table tennis, a fully equipped kitchen in every apartment (kettle, small electronic oven, coffee machine, refrigerator, detergents, kitchen towels), bed linen (weekly changing), every second day changing of towels, slippers, bathrobe, umbrella and mountain bike rent upon deposit, 37” and 22” Full HD flat Sat TV, mattresses made of pure hypoallergenic latex, specifically designed to give you a healthy and ergonomic rest, hypoallergenic bedding and pillows.

Free WIFI in every apartment, Soothing body care amenities through premium organic ingredients – “Naturals”collection, radio, telephone, safe, elevator, current, water, central heating with pelletts, use of car-park

10% special Helvetia discount:

  • Restaurant and Winery “Castle Rametz“
  • Restaurant and Pizzeria “La Bruschetta“
  • Despar Prunner in Schenna
  • Prunner Clothing in Schenna
  • Prunner Souvenirs in Schenna

EXCLUSIVE SERVICES:

Get your day started fit with our “vital breakfast”(14,00 €/person) which you can enjoy whether in the wintergarden or outside in the garden.

  • fresh bread service every day of the week
  • fresh milk service every day except on Sundays
  • 24 h beverage service
  • Bed linen are changed weekly; extra change of bed linen upon request, per person: 10.00 €
  • Baby bed until age of 3: 15.00 €. Additional bed from the age of 5: 30.00 €/night/bed.
  • Washing maschine with coins.
  • Diverse massages in the Pavillon or in the apartments.

BOOKING CONDITIONS – IMPORTANT INFO

  • Prices are in Euro per apartment per day/week.
  • Arrival/Check-in: apartments are ready after 2 pm until 8 pm.
  • Departure/Check-out: to give us enough time to clean the apartments thoroughly we kindly ask you to vacant it until 10 am on the day of your departure.
  • Check-in/out: every day of the week.
  • Late Check-Out: up to 1 pm with a supplement of 30.00 € per hour. Only by request at the reception and if there is availability.
  • Minimum of stay: 3 nights. There is a surcharge of 10% for less than 3 nights of stay (= 2 nights!). We regret to inform you that bookings cannot be made for a min. of 1 night of stay.
  • Please take notice that inside the house, especially in the apartments smoking is strictly forbidden. There is no exception to this policy and in case of violation a 100.00 Euros fine will apply automatically to your bill.
  • Deposit for apartment keys: 50.00 €.
  • Animals are not welcome.
  • Booking info: when booking within month of February we grant a special discount of 3% on the accommodation price. We request a deposit at the time of a written reservation (per post, via fax or e-mail) of 150.00 €, which we kindly ask you to transfer to our bank account.
  • Following credit cards are accepted: Visa, Master and ATM cards.
  • Cancellation: it is very unfortunate for everyone if out of unforeseen circumstances and regardless of a binding reservation, your planned holiday in our house has to be cancelled: for you, because you cannot enjoy your well-deserved holiday and also for us, because we were unable to give out your apartment to another party who would have been happy to come. For this reason we suggest you to get a “traveller´s cancellation insurance” to cover the total costs of cancellation fees.
  • Terms of cancellation: Cancellation 30 before your arrival: free.
  • Cancellation 29-7 days before your arrival date: 50% of the actual price, you would pay for your stay.
  • Cancellation 7-2 days before your arrival date: 80% of the actual price, you would pay for your stay.
  • Cancellation 2 days before your arrival date or non arrival: 100% of the actual price, you would pay for your stay.
  • By early departure or non arrival, you will be billed for all days booked.
  • Your booking is seen as binding after the arrival of the deposit as well as our written booking confirmation.
  • All previous price lists indiffer with this actual one. Rights for changes reserved.